Returns, Refunds and Exchange Policy
At BREFLEX, we strive to provide you with high-quality shirts and pants that meet your expectations. We understand that there may be instances where you need to return or exchange a product. This Returns and Refunds Policy outlines the guidelines and procedures for returning or seeking a refund for your purchase from our brand.
1. Eligibility for Returns, and Refunds:
- To be eligible for a return or refund, the item must be quality issue or is proven that is damaged before delivered to buyer
- Returns or refunds are accepted within 14 days from the date of purchase.
-We may request supporting documentation, such as photographs, to assess the issue.
2. Non-eligible Items:
- The following items are not eligible for return or refund:
- Items that have been personalized, customized, or altered according to your specifications.
- Items that have been worn, washed, damaged, or are not in their original condition.
- Undergarments, including underwear and swimwear, for hygiene reasons.
3. Return Process:
- If you wish to return an eligible item, please contact our customer service team within 14 days of purchase to initiate the return process.
- Our customer service team will guide you through the return process.
- Please ensure the item is securely packaged to avoid any damage during transit.
- The return and exchange cost will be paid by us
4. Refund Process:
- Once we receive the returned item and verify its eligibility, we will initiate the refund process.
- Refunds will be issued to the original form of payment used for the purchase.
- Please note that shipping charges and any applicable taxes are non-refundable.
- Refunds may take up to 14 business days to process and appear in your account, depending on your payment method and financial institution.
5. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to check availability.
- To be eligible for exchanges, the item mush be unused, unwore, unwash and its original condition with all tags and packaging intact.
- If the desired item is available, we will provide you with instructions on how to return the original item and process the exchange
- The return and exchange cost will be paid by us
7. Changes to the Returns and Refunds Policy:
- BREFLEX reserves the right to modify or update this Returns and Refunds Policy at any time. Please review the policy periodically for any changes.
If you have any further questions or need assistance regarding returns or refunds, please contact our customer service team at breflex.co@gmail.com . We are here to help you and ensure your satisfaction with our products.
Note: This Returns and Refunds Policy is intended as a general guideline. Specific details and conditions may apply, and we encourage customers to review the policy provided with their purchase or contact our customer service team for further information.